Lendingkart Finance Limited Privacy Policy
Last updated on January 16, 2025
This privacy policy (“Privacy Policy”) has been prepared by Lendingkart
Finance Limited (hereinafter referred as “the Company” or
“LENDINGKART” or “we” or “our” or “us”) (Corporate Identity No.:
U65910MH1996PLC258722), a company registered and validly existing
under the provisions of Companies Act, 1956, having its registered office at
Office 3, Connekt, 401/ B, 4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai Suburban, Maharashtra – 400 099, India, India and its
corporate office at 401, 4th Floor, Iconic Shyamal, Near Shyamal Cross Road, Satellite, Ahmedabad, Gujarat – 380015, India. LENDINGKART is a
Non-Banking Financial Company registered with the Reserve Bank of India
(“RBI”). LENDINGKART provides loans through website and digital
lending applications/platforms (“DLA”).
This Privacy Policy is prepared and published by virtue of the legal
requirement that require intermediaries to publish the rules and
regulations, Privacy Policy and terms for access or usage of their
website/mobile app and in compliance with the below:
Does LENDINGKART protect my Personal Information?
LENDINGKART is committed to protecting the privacy and the confidentiality of your Personal Information. Whenever LENDINGKART obtains Information from you, the Website uses commercially reasonable efforts and general industry standards to protect it from any unauthorized access or disclosure. LENDINGKART ensures that your Information is stored in a safe and secure manner, as per applicable laws. LENDINGKART uses its best endeavours to maintain physical, electronic, and procedural safeguards that aim to protect your Information against loss, misuse, damage, modification, and unauthorized access or disclosure. Any disclosure of Information to any third party(ies) and/ or service partners for providing any services to you by such third parties and/ or service partners, shall be in accordance with applicable laws and the terms of this Policy. It is hereby expressly declared that third parties / service partners shall be responsible for the use of your Information by them.
How does LENDINGKART use the information that it collects?
Information shared by you is used by us and/or authorized third parties/service partners/affiliate(s) to support your interaction with us, to offer you services in the best possible manner and to contact you again about other services and products that we and/or authorized third parties/service partners/affiliate(s) offer. By submitting your Information to LENDINGKART, you expressly acknowledge and consent to LENDINGKART to use such Information and to process the same in a manner deemed fit by LENDINGKART and as provided in this Privacy Policy, in compliance with applicable laws. This may involve conducting data analysis, research based on reviews about deals, transfer of your Information to third party experts for the purpose of outsourcing services offered to you by LENDINGKART, transfer your Information to third parties/ service partners for providing you services offered by such third parties and service partners etc. Below is the link of all the third parties / service partners/affiliate(s) used by LENDINGKART, who will collect, store, transfer, and process your Information required for business operation. The list of third parties / service partners/affiliate(s) shall be updated by LENDINGKART from time to time, for your reference https://www.lendingkart.com/thirdparties/ We onboard the above third parties / service partners/affiliate(s) after completing their infosec assessment wherever applicable as per our internal policy.
What security precautions are in place to protect against the loss, misuse, or alteration of your Information?
LENDINGKART makes every reasonable effort to preserve the privacy and confidentiality of your Information shared with us. We store all limited user personal data in servers based within the territories of India while ensuring compliance with statutory obligations/ regulatory instructions. We implement standard measures to protect against unauthorized access to and unlawful interception of Personal Information. However, no internet website can fully eliminate security risks. LENDINGKART implements cyber security policy for handling all security breaches in compliance with applicable laws and regulations. LENDINGKART follows defined standards for handling any security breach which includes identification, categorization, prioritization, response, recovery, escalation, communication and review. We have a documented approach to report any applicable breach within the timelines as laid out by applicable laws and regulations. In addition, we have been certified for: ISO 27001:2013 (formally known as ISO/IEC 27001:2005): is a specification for an information security management system (ISMS) and is the suggested level of certification required under the Information Technology Act, 2000. An ISMS is a framework of policies and procedures that includes all legal, physical, and technical controls involved in an organization’s information risk management processes. We reserve the right to disclose Information shared by you as required or permitted under applicable law and we have a good-faith belief that
(i)such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on us or
(ii) to conform to the legal requirements, compliance/reporting to administrative and judicial authorities, as may be required
(iii) protect and defend the rights or property of the website owners of LENDINGKART, or the users of LENDINGKART, Further, we reserve the right to disclose Information shared by you with Credit Information Companies (CICs). Data protection laws vary among countries, with some providing more protection than others. We also comply with certain legal frameworks relating to the transfer of data as mentioned and required under the Information Technology Act, 2000, rules and the amendments made thereunder. When we receive a written complaint, we respond by contacting the person who has made the complaint or as the situation warrants.
What is LENDINGKART policy on retention and destruction of information that it collects?
LENDINGKART has defined a record retention period for your Information as per applicable laws. All physical data will be disposed-off by shredding or otherwise making unreadable confidential records in accordance with applicable laws. All electronic data will be disposed-off in a responsible manner and in compliance with applicable laws with prior approval from LENDINGKART’S Chief Technology Officer (‘CTO’)/ Chief Information Security Officer (‘CISO’). “The extent of instructions on record management as stipulated in the Master Directions/Directions/Guidelines/Guidance issued by the Reserve Bank of India, with reference to provisions of Prevention of Money Laundering (Maintenance of Records) Rule, 2005 (PML Rule, 2005) from time to time would be the directing force”. We may also retain and use your basic personal information inter alia as name, contact number, transactional details, and address details as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements which shall always be in accordance with applicable laws. Subject to this section, we may delete your data upon reasonable written request for the same at any stage. However, you may not be able to use our services after deletion. The data storage is governed by our IT Policy and Data Back-up and Restoration Policy.
I have more questions about Privacy Policy
If you have any questions about this Privacy Policy, the practices of the Platform, or your dealings with this Website, please contact us at care@lendingkart.com and for personal loans on email help@go-upwards.com .
Will LENDINGKART change privacy policy in the future?
This Privacy Policy provides a general statement of the ways in which LENDINGKART aims to protect your Information. You may, however, in connection with specific products or services offered by LENDINGKART, be provided with privacy policies or statements that substitute or supplement this Privacy Policy. The terms and conditions of this Privacy Policy may be updated, if required under applicable laws, and shall be made available on the Website. The revised Privacy Policy will be effective immediately upon posting to the Website unless otherwise mentioned. This version of the Privacy Policy is effective from January 16, 2025. The revised Privacy Policy shall bind you and it is your sole responsibility to check the same from time to time. Continued access or use of the services/ products by you constitute your acceptance of the updated and the amended Privacy Policy. You acknowledge that no knowledge of the revised Privacy Policy shall not be a defense in any proceedings with regard to the Privacy Policy.
Your Consent
By accessing the Platform and using it on a continued basis, you expressly consent and confirm to LENDINGKART collecting, maintaining, using, processing, and disclosing your Personal Information and other information in accordance with this Privacy Policy in relation to the services being rendered on the Platform by us. YOU ACKNOWLEDGE THAT WE SHALL COLLECT THE INFORMATION DETAILED UNDER THIS PRIVACY POLICY TO FACILITATE LENDING & NON-LENDING SERVICES BY PARTNERING WITH VARIOUS FINANCIAL LENDERS, THIRD PARTIES, SERVICE PROVIDERS, ETC., BASED ON YOUR REQUIREMENT TO AVAIL SUCH SERVICES. In order to avail any services being provided by LENDINGKART by itself or in partnership with the financial lenders, service providers or other third parties, it is important that YOU READ, UNDERSTAND, ACKNOWLEDGE AND UNCONDITIONALLY AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY. You may reach out to LENDINGKART on email care@lendingkart.com and for personal loans on email help@go-upwards.com if you wish to revoke the consent provided here including deletion of your Personal Information and LENDINGKART shall ensure the same. However, once you are onboarded, Information which needs to be stored and/or shared with third parties / service partners /affiliate(s) as per regulatory and statutory requirements will be retained by LENDINGKART. Any other data which is not mandatory to be stored and / or transferred will be deleted on your request.
I have a complaint/concern
In accordance with the relevant provisions of the Information Technology Act, 2000 and Rules and RBI Guidelines on Digital Lending dated September 02, 2022, made thereunder, the name and contact details of the Grievance Officer who can be contacted with respect to any complaints or concerns including those pertaining to breach of LENDINGKART’s Terms of Use, Privacy Policy and other polices or questions are published as under:
Grievance Redressal Officer: Ms. Ajitha K
Email ID: grievance.redressal@lendingkart.com
Contact Number: +91- 63588 74622
For personal loans: Email ID: upwards.grievance.redressal@lendingkart.com
Contact Number: +91 63588 74622
The Grievance Officer can be contacted between 10:30 a.m. to 6:00 p.m. from Monday to Friday except on public holidays.
- (a) Information Technology Act, 2000 and Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2022 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
- (b) Guidelines on Digital Lending (“the Guidelines”) issued by the RBI, dated September 02, 2022.
- (c) Other applicable acts, regulations and rules which requires the publishing of a Privacy Policy for handling of or dealing in personal information including sensitive personal data or information and all applicable laws, regulations, guidelines provided by applicable regulatory authorities including but not limited to the RBI.
- (a) The website (i) www.lendingkart.com*; and www.lendingkartfinance.com (ii) www.upwards.in*; and (iii) any of the hyperlink on the websites of our business partners (collectively the “Website”).
- (b) *Mobile application (i) “Lendingkart Business Loan App”; and (ii) “Upwards Quick Instant Loan At Low EMI”; (collectively the “Mobile Application”);
- If you choose to become a registered member of the Platform, you are required to share your name, e-mail address, gender, date of birth, postal address, phone number, a unique login name, password, password validation, PAN, income tax details, marital status, family details, business information and other details shared via application form or via email or via any other medium (Personally Identifiable Information).
- LENDINGKART may also collect other information specific to provide you service each time such as name, bank statements, Aadhar details and validation, selfie’s, Know Your Customer (‘KYC’) documents, personal details, business details, income tax details, marital status, family details and other information via application form or via email or via any other electronic medium or via printed form (Service Information). All Personally Identifiable Information and Service Information shall be collectively known as “Information”.
- Additionally, LENDINGKART collects your other details including but not limited to your feedback, suggestions, views, opinions, etc. shared on the Platform (User Information) that may be shared/volunteered by you on our discussion forums or other pages of the Website. Such information being in the public domain is available for access to all the Website’s users and visitors. You are advised to exercise discretion before you make such details public, as such information is vulnerable to misuse and can be easily misused. LENDINGKART in this regard fully disclaims any liability (ies) or claim(s), which may arise by use/misuse of User Information shared by you, by any third party or any party not known to LENDINGKART.
- Information exchanged by you with LENDINGKART in the form of written communication, responses to emails, feedback required from you, participation in discussions, etc. is handled with confidentiality.
- Your preferred language and country site.
- The manufacturer and model of your mobile device.
- Your mobile operating system.
- The type of mobile internet browsers you are using.
- Information about how you interact with the Mobile Application and the Website to which the Mobile Application links.
- (a)Data provided by you by filling in forms on the Platform.
- (b)Data provided by you for corresponding with us (for example, by email, chat, phone, WhatsApp, etc.)
- (c)Data and information you provide when you register to use the Website, download or register on the Mobile Application, subscribe to any of our product/ services (such as applying for loan), search for a product/ service, when you report a grievance with us through email, or on the Website, and when you report a problem with the Platform, our services, and any of our sites.
- (d)Data including but not limited to your name, address, gender, date of birth, email address, phone number, username, password, and other registration information.
- (e)Data and information of identification documents and photograph, image, video.
- (f) PAN Card, Aadhaar Card, financial information such as employer name, monthly salary, bank account no., bank statements, credit information, GST information, copies of identification documents for the onboarding of your application to avail the product/ services.
- (g)Details of two (02) References for the purpose of reference check and such other purpose as specified in the loan documents.
- (h)The data generated by your use of the Platform.
Does LENDINGKART protect my Personal Information?
LENDINGKART is committed to protecting the privacy and the confidentiality of your Personal Information. Whenever LENDINGKART obtains Information from you, the Website uses commercially reasonable efforts and general industry standards to protect it from any unauthorized access or disclosure. LENDINGKART ensures that your Information is stored in a safe and secure manner, as per applicable laws. LENDINGKART uses its best endeavours to maintain physical, electronic, and procedural safeguards that aim to protect your Information against loss, misuse, damage, modification, and unauthorized access or disclosure. Any disclosure of Information to any third party(ies) and/ or service partners for providing any services to you by such third parties and/ or service partners, shall be in accordance with applicable laws and the terms of this Policy. It is hereby expressly declared that third parties / service partners shall be responsible for the use of your Information by them.
How does LENDINGKART use the information that it collects?
Information shared by you is used by us and/or authorized third parties/service partners/affiliate(s) to support your interaction with us, to offer you services in the best possible manner and to contact you again about other services and products that we and/or authorized third parties/service partners/affiliate(s) offer. By submitting your Information to LENDINGKART, you expressly acknowledge and consent to LENDINGKART to use such Information and to process the same in a manner deemed fit by LENDINGKART and as provided in this Privacy Policy, in compliance with applicable laws. This may involve conducting data analysis, research based on reviews about deals, transfer of your Information to third party experts for the purpose of outsourcing services offered to you by LENDINGKART, transfer your Information to third parties/ service partners for providing you services offered by such third parties and service partners etc. Below is the link of all the third parties / service partners/affiliate(s) used by LENDINGKART, who will collect, store, transfer, and process your Information required for business operation. The list of third parties / service partners/affiliate(s) shall be updated by LENDINGKART from time to time, for your reference https://www.lendingkart.com/thirdparties/ We onboard the above third parties / service partners/affiliate(s) after completing their infosec assessment wherever applicable as per our internal policy.
What security precautions are in place to protect against the loss, misuse, or alteration of your Information?
LENDINGKART makes every reasonable effort to preserve the privacy and confidentiality of your Information shared with us. We store all limited user personal data in servers based within the territories of India while ensuring compliance with statutory obligations/ regulatory instructions. We implement standard measures to protect against unauthorized access to and unlawful interception of Personal Information. However, no internet website can fully eliminate security risks. LENDINGKART implements cyber security policy for handling all security breaches in compliance with applicable laws and regulations. LENDINGKART follows defined standards for handling any security breach which includes identification, categorization, prioritization, response, recovery, escalation, communication and review. We have a documented approach to report any applicable breach within the timelines as laid out by applicable laws and regulations. In addition, we have been certified for: ISO 27001:2013 (formally known as ISO/IEC 27001:2005): is a specification for an information security management system (ISMS) and is the suggested level of certification required under the Information Technology Act, 2000. An ISMS is a framework of policies and procedures that includes all legal, physical, and technical controls involved in an organization’s information risk management processes. We reserve the right to disclose Information shared by you as required or permitted under applicable law and we have a good-faith belief that
(i)such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on us or
(ii) to conform to the legal requirements, compliance/reporting to administrative and judicial authorities, as may be required
(iii) protect and defend the rights or property of the website owners of LENDINGKART, or the users of LENDINGKART, Further, we reserve the right to disclose Information shared by you with Credit Information Companies (CICs). Data protection laws vary among countries, with some providing more protection than others. We also comply with certain legal frameworks relating to the transfer of data as mentioned and required under the Information Technology Act, 2000, rules and the amendments made thereunder. When we receive a written complaint, we respond by contacting the person who has made the complaint or as the situation warrants.
What is LENDINGKART policy on retention and destruction of information that it collects?
LENDINGKART has defined a record retention period for your Information as per applicable laws. All physical data will be disposed-off by shredding or otherwise making unreadable confidential records in accordance with applicable laws. All electronic data will be disposed-off in a responsible manner and in compliance with applicable laws with prior approval from LENDINGKART’S Chief Technology Officer (‘CTO’)/ Chief Information Security Officer (‘CISO’). “The extent of instructions on record management as stipulated in the Master Directions/Directions/Guidelines/Guidance issued by the Reserve Bank of India, with reference to provisions of Prevention of Money Laundering (Maintenance of Records) Rule, 2005 (PML Rule, 2005) from time to time would be the directing force”. We may also retain and use your basic personal information inter alia as name, contact number, transactional details, and address details as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements which shall always be in accordance with applicable laws. Subject to this section, we may delete your data upon reasonable written request for the same at any stage. However, you may not be able to use our services after deletion. The data storage is governed by our IT Policy and Data Back-up and Restoration Policy.
I have more questions about Privacy Policy
If you have any questions about this Privacy Policy, the practices of the Platform, or your dealings with this Website, please contact us at care@lendingkart.com and for personal loans on email help@go-upwards.com .
Will LENDINGKART change privacy policy in the future?
This Privacy Policy provides a general statement of the ways in which LENDINGKART aims to protect your Information. You may, however, in connection with specific products or services offered by LENDINGKART, be provided with privacy policies or statements that substitute or supplement this Privacy Policy. The terms and conditions of this Privacy Policy may be updated, if required under applicable laws, and shall be made available on the Website. The revised Privacy Policy will be effective immediately upon posting to the Website unless otherwise mentioned. This version of the Privacy Policy is effective from January 16, 2025. The revised Privacy Policy shall bind you and it is your sole responsibility to check the same from time to time. Continued access or use of the services/ products by you constitute your acceptance of the updated and the amended Privacy Policy. You acknowledge that no knowledge of the revised Privacy Policy shall not be a defense in any proceedings with regard to the Privacy Policy.
Your Consent
By accessing the Platform and using it on a continued basis, you expressly consent and confirm to LENDINGKART collecting, maintaining, using, processing, and disclosing your Personal Information and other information in accordance with this Privacy Policy in relation to the services being rendered on the Platform by us. YOU ACKNOWLEDGE THAT WE SHALL COLLECT THE INFORMATION DETAILED UNDER THIS PRIVACY POLICY TO FACILITATE LENDING & NON-LENDING SERVICES BY PARTNERING WITH VARIOUS FINANCIAL LENDERS, THIRD PARTIES, SERVICE PROVIDERS, ETC., BASED ON YOUR REQUIREMENT TO AVAIL SUCH SERVICES. In order to avail any services being provided by LENDINGKART by itself or in partnership with the financial lenders, service providers or other third parties, it is important that YOU READ, UNDERSTAND, ACKNOWLEDGE AND UNCONDITIONALLY AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY. You may reach out to LENDINGKART on email care@lendingkart.com and for personal loans on email help@go-upwards.com if you wish to revoke the consent provided here including deletion of your Personal Information and LENDINGKART shall ensure the same. However, once you are onboarded, Information which needs to be stored and/or shared with third parties / service partners /affiliate(s) as per regulatory and statutory requirements will be retained by LENDINGKART. Any other data which is not mandatory to be stored and / or transferred will be deleted on your request.
I have a complaint/concern
In accordance with the relevant provisions of the Information Technology Act, 2000 and Rules and RBI Guidelines on Digital Lending dated September 02, 2022, made thereunder, the name and contact details of the Grievance Officer who can be contacted with respect to any complaints or concerns including those pertaining to breach of LENDINGKART’s Terms of Use, Privacy Policy and other polices or questions are published as under:
Grievance Redressal Officer: Ms. Ajitha K
Email ID: grievance.redressal@lendingkart.com
Contact Number: +91- 63588 74622
For personal loans: Email ID: upwards.grievance.redressal@lendingkart.com
Contact Number: +91 63588 74622
The Grievance Officer can be contacted between 10:30 a.m. to 6:00 p.m. from Monday to Friday except on public holidays.