Disclaimer:
Lendingkart Finance Limited, having its registered office at Office 3 Connekt, 401/B, 4th Floor, Silver Utopia, Cardinal Gracious Road, Andheri East, Mumbai Suburban - 400099, Maharashtra, India (“LFL”) is registered with Insurance Regulatory & Development Authority of India (“IRDAI”), having registration no. CA0641, acts as a Corporate Agent (“Composite”) for distribution of insurance products.
LFL currently has arrangements with the following insurance companies for distribution of insurance products: HDFC Life Insurance Company Limited, ACKO Life Insurance Limited, Go Digit Life Insurance Limited, ACKO General Insurance Limited, Aditya Birla Health Insurance Company Limited and ICICI Lombard General Insurance Company Limited.
Note:
| Credit Life Insurance – Product Details | |
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Product Highlights - Life insurance cover where the sum assured is equivivalent to the loan amount - Covers the entire loan amount in case of demise of the borrower during the loan tenure - Offered in partnership with leading Insurance companies like HDFC Life Insurance, Acko Life Insurance & Go Digit Life Insurance |
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| Product Offerings | |
| HDFC Life – Group Credit Plus Benefits |
- Coverage: Payout on death during policy term (excludes suicide within 1 year) - Eligibility: Must be in good health at the time of premium payment; else, premium refunded. - Policy Tenure: Equal to loan tenure - Premium Basis: Age, loan amount, and loan tenure - Tax Benefits: Under Section 80C - More Info: Policy Details |
| Acko Life – Group Credit Protect |
- Coverage: Payout on death during policy term (excludes suicide within 1 year) - Eligibility: Must be in good health at the time of premium payment; else, premium refunded. - Policy Tenure: Equal to loan tenure - Premium Basis: Age, loan amount, and loan tenure - Tax Benefits: Under Section 80C - More Info: Policy Details |
| Go Digit Life – Group Long Term Plan |
- Coverage: Payout on death during policy term (excludes suicide within 1 year) - Eligibility: Must be in good health at the time of premium payment; else, premium refunded. - Policy Tenure: Equal to loan tenure - Premium Basis: Age, loan amount, and loan tenure - Tax Benefits: Under Section 80C - More Info: Policy Details |
| Eligibility Criteria & Documentation | |
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- Nationality: Indian - Age: 18 to 60 years - Customers of Lendingkart Finance Limited are eligible to avail the product - No additional documents required to avail the product apart from the ones submitted initially during loan application. |
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| Claim Settlement Process | |
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Customers/Nominee can intimate the claims to LFL via email on care@lendingkart.com or call on Toll Free number: 1800-572-0202. Lendingkart team will provide the required assistance with next steps to ensure smooth claim processing. |
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| Cancellation & Refunds | |
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Customers can send cancellation request to care@lendingkart.com or call on Toll Free number: 1800-572-0202. Insurance premium will be refunded on a pro rata basis after free look period, provided no claim has been reported. |
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| Grievance Redressal | |
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- Customers can send query/complaint to care@lendingkart.com or call on Toll Free number: 1800-572-0202. - All Insurance related customer grievances will be handled on priority with a resolution TAT of T+14 Days. |
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| Critical Illness & Personal Accident Cover – Product Details | |
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Product Highlights - Comprehensive coverage against listed 33 critical illnesses - Cover against accidental injuries causing: 1. Death 2. Permanent total/partial disablement - Covers the entire loan amount in case of borrower's demise or permanent total/partial disability due to any of the listed 33 critical illnesses or personal accident - Offered in partnership with leading Insurance companies like ICICI Lombard, Acko General Insurance & Aditya Birla Health Insurance |
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| Product Offerings | |
| ICICI Lombard - Income Protect and Group Safeguard |
Critical Illness Benefits: - Lump sum payout on first-time diagnosis of any of 33 specified critical illnesses - Mandatory waiting period: 90 days - Policy Tenure: Equal to loan tenure - Premium based on age, loan amount, loan tenure - Tax benefits: Under section 80D - More Info: Policy Details Accidental Injury Benefits: - Lump sum payout on death or permanent total disablement due to accident during policy period - Weekly benefit of ₹5,000 up to ₹1 lakh for temporary total disablement (special provisions for spine-related injuries) - Policy Tenure: Equal to loan tenure - Premium Basis: Age, loan amount, and loan tenure - Tax Benefits: Under Section 80D - More Info: Policy Details |
| Acko General - Group Health & Accident Care |
Critical Illness Benefits (Income Protect and Group Safeguard): - Lump sum payout on first-time diagnosis of any of 33 specified critical illnesses - Mandatory waiting period: 90 days - Policy Tenure: Equal to loan tenure - Premium based on age, loan amount, loan tenure - Tax benefits: Under section 80D - More info: Policy Details Accidental Injury Benefits: - Lump sum payout on death or permanent total disablement due to accident during policy period - Weekly benefit of ₹5,000 up to ₹1 lakh for temporary total disablement (special provisions for spine-related injuries) - Policy Tenure: Equal to loan tenure - Premium Basis: Age, loan amount, and loan tenure - Premium Basis: Age, loan amount, and loan tenure - More Info: Policy Details |
| Aditya Birla Health Insurance- Group Activ Secure |
Critical Illness Benefits (Income Protect and Group Safeguard): - Lump sum payout on first-time diagnosis of any of 33 specified critical illnesses - Mandatory waiting period: 90 days - Policy Tenure: Equal to loan tenure - Premium based on age, loan amount, loan tenure - Tax benefits: Under section 80D - More info: Policy Details Accidental Injury Benefits: - Lump sum payout on death or permanent total disablement due to accident during policy period - Weekly benefit of ₹5,000 up to ₹1 lakh for temporary total disablement (special provisions for spine-related injuries) - Policy Tenure: Equal to loan tenure - Premium Basis: Age, loan amount, and loan tenure - Tax Benefits: Under Section 80D - More Info: Policy Details |
| Eligibility Criteria & Documentation | |
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- Nationality: Indian - Age: 18 to 65 years - Customers of Lendingkart Finance Limited are eligible to avail the product - No additional documents required to avail the product apart from the ones submitted initially during loan application. |
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| Claim Settlement Process | |
| - Customers/Nominee can intimate the claims to LFL via email on care@lendingkart.com or call on Toll Free number: 1800-572-0202 Lendingkart team will provide the required assistance with next steps to ensure smooth claim processing | |
| Cancellation & Refunds | |
| - Customers can send cancellation request to care@lendingkart.com or call on Toll Free number : 1800-572-0202 Insurance premium will be refunded on a pro rata basis after free look preiod, provided no claim has been reported | |
| Grievance Redressal | |
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- Customers can send query/compalint to care@lendingkart.com or call on Toll Free number : 1800-572-0202 - All Insurance related customer grievances will be handled on priority with a resolutoin TAT of T+14 Days |
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| Hospicash Cover – Product Details | |
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Product Highlights - Hospital daily cash benefit - Provides daily cash benefit to the customer for a max. of 30 days during the loan tenure in case of hospitalization of the customer for more than 24 hours - Partnership with best Insurance companies like ICICI Lomard, Acko General Insurance & Aditya Birla Health Insurance |
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| Product Offerings | |
| ICICI Lombard – Hospital Daily Cash Benefit |
- Daily cash benefit up to ₹5,000/day for each day of hospitalization (as per policy schedule) - Minimum 24 hours of hospitalization required - Premium based on age, loan amount, and loan tenure - Tenure matches loan duration - More Info: Product Details |
| Acko General – Hospital Daily Cash Benefit |
- Daily cash benefit up to ₹5,000/day for each day of hospitalization (as per policy schedule) - Minimum 24 hours of hospitalization required - Premium based on age, loan amount, and loan tenure - Tenure matches loan duration - More Info Product Details |
| Aditya Birla Health– Hospital Daily Cash Benefit |
- Daily cash benefit up to ₹5,000/day for each day of hospitalization (as per policy schedule) - Minimum 24 hours of hospitalization required - Premium based on age, loan amount, and loan tenure - Tenure matches loan duration - More Info: Product Details |
| Eligiblity criteria & Documentation | |
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- Nationality: Indian - Age: 18 to 60 years - Customers of Lendingkart Finance Limited are eligible to avail the product - No additional documents required to avail the product apart from the ones submitted initially during loan application. |
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| Claim Settlement Process | |
| - Customers/Nominee can intimate the claims to LFL via email on care@lendingkart.com or call on Toll Free number: 1800-572-0202 Lendingkart team will provide the required assistance with next steps to ensure smooth claim processing | |
| Cancellation & Refunds | |
| - Customers can send cancellation request to care@lendingkart.com or call on Toll Free number : 1800-572-0202 Insurance premium will be refunded on a pro rata basis after free look preiod, provided no claim has been reported | |
| Grievance Redressal | |
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- Customers can send query/compalint to care@lendingkart.com or call on Toll Free number : 1800-572-0202 - All Insurance related customer grievances will be handled on priority with a resolutoin TAT of T+14 Days |
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Disclaimer:
Lendingkart Finance Limited (“LFL”) acts as a distributor of third-party products (“TPP”) offered by the following partners:
IHO (Indian Health Organization), Medibuddy (Phasorz Technologies Private Limited), LivLong (LIVLONG PROTECTION & WELLNESS SOLUTIONS LIMITED), CPP Assistance Services Private Limited & Global Assure (GLB ASSURE PRIVATE LIMITED).
Please note that the product/ services and benefits associated with the product shall be governed by the terms and conditions set forth by each partner. For more details on terms and conditions, fees/charges and benefits please refer to the details mentioned herein and on the website of the service provider before concluding the sale.
Participation to buy the Third Party Product (‘TPP’) product is purely voluntary.
| Health Card – Product Details | |
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Product Highlights - Online Consultation - Health Checks (Blood Test) - Pharmacy and Lab Discount - Medicine Wallet Coupons - Diet Fit Plan |
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| Product Offerings | |
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Price variants of Health Card products varies in the range of INR 1000 to INR 5000 (Inc GST) Product offered in partnership with leading industry players: 1. IHO (Indian Health Organisation) 2. Medibuddy (Phasorz Technologies Private Limited) 3. LivLong (LIVLONG PROTECTION & WELLNESS SOLUTIONS LIMITED) For more details on product and partnerships please refer the link. |
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| Eligibility Criteria & Documentation | |
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- Nationality: Indian - Age: 18 to 65 years - Customers of Lendingkart Finance Limited are eligible to avail the product - No additional documents required to avail the product apart from the ones submitted initially during loan application. |
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| How to claim product benefits: | |
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Customers can contact Health card partner or Lendingkart to claim the benefits of Health Card by email or phone. - IHO (Indian Health Organisation) : Toll Free number - 18001034466 Email ID - customerservice@iho.in - Medibuddy (Phasorz Technologies Private Limited) : Toll Free number - 080-4568-6596 Email ID - customercare@mbcare.in - LivLong (LIVLONG PROTECTION & WELLNESS SOLUTIONS LIMITED) : Toll Free number - 1800 2020 600 Email ID - support@livlong.com - Lendingkart : Toll Free number - 1800-572-0202 Email ID - care@lendingkart.com |
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| Cancellation & Refunds | |
| - Customers can send cancellation request to care@lendingkart.com or call on Toll Free number : 1800-572-0202 - Health Card charges will be refunded on a pro rata basis after free look preiod, provided no claim has been reported | |
| Grievance Redressal | |
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- Customers can send query/compalint to care@lendingkart.com or call on Toll Free number : 1800-572-0202 - All Health card related customer grievances will be handled on priority with a resolutoin TAT of T+14 Days |
| Wallet Protection – Product Details | |
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Product Highlights - Card Block: Single Call to block all cards - Travel Assistance: Emergency Travel Assistance (India/Abroad/Cash in Advance in India) - Fraud cover: Complimentary Fraud Cover up to 3 lacs - Cyber security: F-Secure - SA: Roadside Assistance - PAN Card Replacement: Free PAN Card Replacement - OTT Membership: Zee5 Membership & Gaana Plus Membership |
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| Product Offerings | |
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Price variants of Wallet Protection products varies in the range of INR 999 to INR 4799 (Inc GST)
Product offered in partnership with leading industry players: 1. CPP Assistance Services Private Limited 2. Global Assure (GLB ASSURE PRIVATE LIMITED) For more details on product and partnerships please refer the link. |
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| Eligiblity criteria & Documentation | |
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- Nationality - Indian - Age: 18 to 65 years - Customers of Lendingkart Finance Limited are eligible to avail the product - No additional documents required to avail the product apart from the ones submitted initially during loan application. |
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| How to claim product benefits | |
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- Customers can contact Wallet Protection partners or Lendingkart to claim the benefits of Wallet Protection by email or phone - CPP Assistance Services Private Limited : Toll Free number - 18004194000 Email ID - feedback@cppindia.com - Global Assure (GLB ASSURE PRIVATE LIMITED) : Toll Free number - 080-4568-6596 Email ID - support@globalassure.com - Lendingkart : Toll Free number - 18003093964 Email ID - care@lendingkart.com |
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| Cancellation & Refunds | |
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- Customers can send cancellation request to care@lendingkart.com or call on Toll Free number : 1800-572-0202 - Wallet Protection charges will be refunded on a pro rata basis after free look preiod, provided no claim has been reported |
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| Grievance Redressal | |
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- Customers can send query/compalint to care@lendingkart.com or call on Toll Free number : 1800-572-0202 - All Wallet Protection related customer grievances will be handled on priority with a resolutoin TAT of T+14 Days |
| Financial Health Report (FHR) – Product Details | |
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Product Highlights - Financial Health Report (FHR) provides detailed view of CIBIL/Bureau & history with insights to strengthen the customer’s financial health which may help in availing higher loan amounts in future - The report is shared over the mail & SMS to the registered contact details of the customer |
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| Product Offerings | |
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Price variants of FHR product varies in the range of INR 2359 to INR 4719 (Inc GST) For more details on product, please refer the link. |
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| Eligibility Criteria & Documentation | |
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- Nationality: Indian - Age: 18 to 65 years - Customers of Lendingkart Finance Limited are eligible to avail the product - No additional documents required to avail the product apart from the ones submitted initially during loan application |
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| How to Claim Product Benefit | |
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Customers can contact Lendingkart for the FHR report by email or phone
Email: care@lendingkart.com Toll Free: 1800-572-0202 |
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| Cancellation & Refunds | |
| - Customers can send cancellation request to care@lendingkart.com or call on Toll Free number : 1800-572-0202 FHR Charges will be refunded on a pro rata basis after free look preiod, provided no claim has been reported | |
| Grievance Redressal | |
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- Customers can send query/compalint to care@lendingkart.com or call on Toll Free number : 1800-572-0202 - All FHR related customer grievances will be handled on priority with a resolutoin TAT of T+14 Days |
For Customer Complaints, please write us at care@lendingkart.com or call us at 1800-572-0202
In case the complaint is not resolved within the given time or customer is not satisfied with the solution, the customer can approach the Grievance Redressal Officer:
Name: Ms. Ajitha K
Designation: Vice President – Customer Service
Contact Number: +91- 6358874622 – 10.30 am to 6.00 pm (Monday to Friday except National Holidays)
Email ID: grievance.redressal@lendingkart.com
If the complaint is not redressed within a period of one month, the customer may reach out to RBI through CMS portal.
For the Salient features of Reserve Bank – Integrated Ombudsman Scheme, 2021 and details of Principal Nodal Officer, please click here
